@article{HohmHappelHurtienneetal.2022,
  author    = {Hohm, Anna and Happel, Oliver and Hurtienne, J{\"o}rn and Grundgeiger, Tobias},
  title     = {User experience in safety-critical domains: a survey on motivational orientations and psychological need satisfaction in acute care},
  series = {Cognition, Technology \& Work},
  volume    = {24},
  journal   = {Cognition, Technology \& Work},
  number    = {2},
  issn      = {1435-5558},
  doi       = {10.1007/s10111-022-00697-0},
  url       = {http://nbn-resolving.de/urn:nbn:de:bvb:20-opus-324486},
  pages     = {247-260},
  year      = {2022},
  abstract  = {The relevance of user experience in safety-critical domains has been questioned and lacks empirical investigation. Based on previous studies examining user experience in consumer technology, we conducted an online survey on positive experiences with interactive technology in acute care. The participants of the study consisted of anaesthesiologists, nurses, and paramedics (N = 55) from three German cities. We report qualitative and quantitative data examining (1) the relevance and notion of user experience, (2) motivational orientations and psychological need satisfaction, and (3) potential correlates of hedonic, eudaimonic, and extrinsic motivations such as affect or meaning. Our findings reveal that eudaimonia was the most salient aspect in these experiences and that the relevance of psychological needs is differently ranked than in experiences with interactive consumer technology. We conclude that user experience should be considered in safety-critical domains, but research needs to develop further tools and methods to address the domain-specific requirements.},
  language  = {en}
}
@article{Hurtienne2013,
  author    = {Hurtienne, J{\"o}rn},
  title     = {Inter-coder reliability of categorising force-dynamic events in human-technology interaction},
  volume    = {1},
  number    = {1},
  issn      = {2197-2796},
  doi       = {10.1515/gcla-2013-0005},
  url       = {http://nbn-resolving.de/urn:nbn:de:bvb:20-opus-194127},
  pages     = {59-78},
  year      = {2013},
  abstract  = {Two studies are reported that investigate how readily accessible and applicable ten force-dynamic categories are to novices in describing short episodes of human-technology interaction (Study 1) and that establish a measure of inter-coder reliability when re-classifying these episodes into force-dynamic categories (Study 2). The results of the first study show that people can easily and confidently relate their experiences with technology to the definitions of force-dynamic events (e.g. "The driver released the handbrake" as an example of restraint removal). The results of the second study show moderate agreement between four expert coders across all ten force-dynamic categories (Cohen's kappa = .59) when re-classifying these episodes. Agreement values for single force-dynamic categories ranged between 'fair' and 'almost perfect', i.e. between kappa = .30 and .95. Agreement with the originally intended classifications of study 1 was higher than the pure inter-coder reliabilities. Single coders achieved an average kappa of .71, indicating substantial agreement. Using more than one coder increased kappas to almost perfect: up to .87 for four coders. A qualitative analysis of the predicted versus the observed number of category confusions revealed that about half of the category disagreement could be predicted from strong overlaps in the definitions of force-dynamic categories. From the quantitative and qualitative results, guidelines are derived to aid the better training of coders in order to increase inter-coder reliability.},
  language  = {en}
}