TY - JOUR A1 - Carolus, Astrid A1 - Wienrich, Carolin T1 - “Imagine this smart speaker to have a body”: An analysis of the external appearances and the characteristics that people associate with voice assistants JF - Frontiers in Computer Science N2 - Introduction Modern digital devices, such as conversational agents, simulate human–human interactions to an increasing extent. However, their outward appearance remains distinctly technological. While research revealed that mental representations of technology shape users' expectations and experiences, research on technology sending ambiguous cues is rare. Methods To bridge this gap, this study analyzes drawings of the outward appearance participants associate with voice assistants (Amazon Echo or Google Home). Results Human beings and (humanoid) robots were the most frequent associations, which were rated to be rather trustworthy, conscientious, agreeable, and intelligent. Drawings of the Amazon Echos and Google Homes differed marginally, but “human,” “robotic,” and “other” associations differed with respect to the ascribed humanness, consciousness, intellect, affinity to technology, and innovation ability. Discussion This study aims to further elaborate on the rather unconscious cognitive and emotional processes elicited by technology and discusses the implications of this perspective for developers, users, and researchers. KW - media equation KW - conversational agents KW - smart speakers KW - visualization of technology KW - embodiment Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-297175 SN - 2624-9898 VL - 4 ER - TY - JOUR A1 - Carolus, Astrid A1 - Wienrich, Carolin A1 - Törke, Anna A1 - Friedel, Tobias A1 - Schwietering, Christian A1 - Sperzel, Mareike T1 - ‘Alexa, I feel for you!’ Observers’ empathetic reactions towards a conversational agent JF - Frontiers in Computer Science N2 - Conversational agents and smart speakers have grown in popularity offering a variety of options for use, which are available through intuitive speech operation. In contrast to the standard dyad of a single user and a device, voice-controlled operations can be observed by further attendees resulting in new, more social usage scenarios. Referring to the concept of ‘media equation’ and to research on the idea of ‘computers as social actors,’ which describes the potential of technology to trigger emotional reactions in users, this paper asks for the capacity of smart speakers to elicit empathy in observers of interactions. In a 2 × 2 online experiment, 140 participants watched a video of a man talking to an Amazon Echo either rudely or neutrally (factor 1), addressing it as ‘Alexa’ or ‘Computer’ (factor 2). Controlling for participants’ trait empathy, the rude treatment results in participants’ significantly higher ratings of empathy with the device, compared to the neutral treatment. The form of address had no significant effect. Results were independent of the participants’ gender and usage experience indicating a rather universal effect, which confirms the basic idea of the media equation. Implications for users, developers and researchers were discussed in the light of (future) omnipresent voice-based technology interaction scenarios. KW - conversational agent KW - empathy KW - smart speaker KW - media equation KW - computers as social actors KW - human-computer interaction Y1 - 2021 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-258807 VL - 3 ER - TY - JOUR A1 - Hennighausen, Christine A1 - Hudders, Liselot A1 - Lange, Benjamin P. A1 - Fink, Hanna T1 - What If the Rival Drives a Porsche? Luxury Car Spending as a Costly Signal in Male Intrasexual Competition JF - Evolutionary Psychology N2 - Previous research found that men conspicuously consume luxury products to attract a mate and to signal their mate value. However, these studies have yet neglected to investigate the function of male conspicuous consumption in same-sex competition. Given that intersexual selection and intrasexual selection are closely related processes, it stands to reason that a further function of male conspicuous consumption could be to impress and deter same-sex rivals. An 2 (intrasexual competition context vs. control) × 2 (conspicuous luxury vs. inconspicuous nonluxury) between-subjects experimental study conducted with an Amazon Mechanical Turk sample (N = 160) revealed that men reported both higher liking of and an intent to purchase a conspicuous luxury car compared to an inconspicuous nonluxury car due to increased feelings of social status. This effect was stronger in the intrasexual competition than in the control context. An additional perception study using a single-factor between-subjects design (conspicuous luxury vs. inconspicuous nonluxury car) among German men (N = 405) indicated that male participants rated a man who displayed a conspicuous luxury car more as a rival and mate poacher and less as a friend. They further perceived him to be superior on various mate value characteristics (i.e., attractiveness, intelligence, ambition, and status) and rated him as more oriented toward short-term mating. In sum, our findings add to previous research in the field of evolutionary consumer psychology by suggesting that male conspicuous consumption of luxuries may also serve a function in male–male competition. KW - costly KW - dual function KW - intrasexual competition KW - men KW - luxury brands KW - conspicuous consumption KW - signaling KW - evolutionary consumer psychology Y1 - 2016 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-163481 VL - 14 IS - 4 ER - TY - THES A1 - Schneider, Florian Alexander T1 - Voice Assistants are Social Actors – An Empirical Analysis of Media Equation Effects in Human-Voice Assistant Interaction T1 - Sprachassistenten als soziale Akteure - Eine empirische Untersuchung von Media Equation Effekten in der Mensch-Sprachassistenten Interaktion N2 - Ownership and usage of personal voice assistant devices like Amazon Echo or Google Home have increased drastically over the last decade since their market launch. This thesis builds upon existing computers are social actors (CASA) and media equation research that is concerned with humans displaying social reactions usually exclusive to human-human interaction when interacting with media and technological devices. CASA research has been conducted with a variety of technological devices such as desktop computers, smartphones, embodied virtual agents, and robots. However, despite their increasing popularity, little empirical work has been done to examine social reactions towards these personal stand-alone voice assistant devices, also referred to as smart speakers. Thus, this dissertation aims to adopt the CASA approach to empirically evaluate social responses to smart speakers. With this goal in mind, four laboratory experiments with a total of 407 participants have been conducted for this thesis. Results show that participants display a wide range of social reactions when interacting with voice assistants. This includes the utilization of politeness strategies such as the interviewer-bias, which led to participants giving better evaluations directly to a smart speaker device compared to a separate computer. Participants also displayed prosocial behavior toward a smart speaker after interdependence and thus a team affiliation had been induced. In a third study, participants applied gender stereotypes to a smart speaker not only in self-reports but also exhibited conformal behavior patterns based on the voice the device used. In a fourth and final study, participants followed the rule of reciprocity and provided help to a smart speaker device that helped them in a prior interaction. This effect was also moderated by subjects’ personalities, indicating that individual differences are relevant for CASA research. Consequently, this thesis provides strong empirical support for a voice assistants are social actors paradigm. This doctoral dissertation demonstrates the power and utility of this research paradigm for media psychological research and shows how considering voice assistant devices as social actors lead to a more profound understanding of voice-based technology. The findings discussed in this thesis also have implications for these devices that need to be carefully considered both in future research as well as in practical design. N2 - Die Verbreitung und Nutzung von persönlichen Sprachassistenten wie Amazon Echo oder Google Home haben seit deren Veröffentlichung im Laufe des letzten Jahrzehnts stark zugenommen. Diese Thesis baut auf existierender computers are social actors (CASA) und media equation Forschung auf, die sich mit sozialen Reaktionen auf Medien und technologische Geräte befasst, die normalerweise nur in der Mensch-Mensch Interaktion auftreten. CASA Forschung wurde bereits zu einer Bandbreite an technologischen Geräten durchgeführt, darunter Desktopcomputer, Smartphones, virtuelle Agenten und Roboter. Trotz ihrer zunehmenden Popularität wurde bisher wenig empirische Forschung zu sozialen Reaktionen auf Geräte wie die genannten Sprachassistenten, auch Smart Speaker genannt, durchgeführt. Deshalb ist es das Ziel dieser Dissertation, soziale Reaktionen auf Smart Speaker basierend auf dem CASA Ansatz empirisch zu evaluieren. Zu diesem Zweck wurden im Rahmen dieser Thesis vier Laborexperimente mit insgesamt 407 TeilnehmerInnen durchgeführt. Die Ergebnisse machen deutlich, dass Nutzer eine Bandbreite an sozialen Reaktionen in der Interaktion mit Sprachassistenten zeigen. Darunter die Verwendung von Höflichkeitsstrategien wie des Interviewer-Bias, was zu besseren Bewertungen eines Smart Speakers geführt hat, wenn dieser direkt am Gerät selbst bewertet wurde. Im Vergleich dazu fielen Bewertungen, die an einem separaten Computer abgegeben wurden, schlechter aus. Die TeilnehmerInnen zeigten außerdem prosoziales Verhalten gegenüber einem Sprachassistenten, nachdem eine Interdependenz und Teamzugehörigkeit induziert wurde. In einer dritten Studie wandten die TeilnehmerInnen Geschlechterstereotype auf Sprachassistenten an, basierend nur auf der Stimme, die das Gerät in der Interaktion verwendet hatte. Dies zeige sich sowohl in einer Bewertung des Geräts als auch durch konforme Verhaltensmuster. In einer vierten und letzten Studie zeigten die TeilnehmerInnen reziprokes Verhalten und halfen einem Smart Speaker Gerät, das ihnen zuvor bereits geholfen hatte. Dieser Effekt wurde außerdem durch die Persönlichkeit der TeilnehmerInnen moderiert, was ein starkes Indiz dafür liefert, dass individuelle Unterschiede relevant für die CASA Forschung sind. Folglich liefert diese Dissertation starke empirische Belege für ein voice assistants are social actors Paradigma. Sie demonstriert die Nützlichkeit dieses Paradigmas für medienpsychologische Forschung und wie die Betrachtung von Smart Speaker Geräten als soziale Akteure zu einem vertieften Verständnis von sprachbasierten Technologien führen kann. Die Ergebnisse, die in dieser Dissertation diskutiert werden, haben Implikationen sowohl für zukünftige Forschung als auch für das praktische Design von Sprachassistenten. KW - Mensch-Maschine-Kommunikation KW - Media Equation KW - Voice Assistants KW - Human-Computer-Interaction Y1 - 2024 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-346704 ER - TY - JOUR A1 - Hohm, Anna A1 - Happel, Oliver A1 - Hurtienne, Jörn A1 - Grundgeiger, Tobias T1 - User experience in safety–critical domains: a survey on motivational orientations and psychological need satisfaction in acute care JF - Cognition, Technology & Work N2 - The relevance of user experience in safety–critical domains has been questioned and lacks empirical investigation. Based on previous studies examining user experience in consumer technology, we conducted an online survey on positive experiences with interactive technology in acute care. The participants of the study consisted of anaesthesiologists, nurses, and paramedics (N = 55) from three German cities. We report qualitative and quantitative data examining (1) the relevance and notion of user experience, (2) motivational orientations and psychological need satisfaction, and (3) potential correlates of hedonic, eudaimonic, and extrinsic motivations such as affect or meaning. Our findings reveal that eudaimonia was the most salient aspect in these experiences and that the relevance of psychological needs is differently ranked than in experiences with interactive consumer technology. We conclude that user experience should be considered in safety–critical domains, but research needs to develop further tools and methods to address the domain-specific requirements. KW - user experience KW - healthcare KW - eudaimonia KW - hedonia KW - need satisfaction KW - meaning Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-324486 SN - 1435-5558 VL - 24 IS - 2 ER - TY - CHAP A1 - Abendschein, Robin A1 - Desai, Shital A1 - Astell, Arlene J. T1 - Towards Accessibility Guidelines for the Metaverse : A Synthesis of Recommendations for People Living With Dementia T2 - Conference on Human Factors in Computing Systems (CHI’23) : Workshop "Towards an Inclusive and Accessible Metaverse" N2 - Given the growing interest of corporate stakeholders in Metaverse applications, there is a need to understand accessibility of these technologies for marginalized populations such as people living with dementia to ensure inclusive design of Metaverse applications. We assessed the accessibility of extended reality technology for people living with mild cognitive impairment and dementia to develop accessibility guidelines for these technologies. We used four strategies to synthesize evidence for barriers and facilitators of accessibility: (1) Findings from a non-systematic literature review, (2) guidelines from well-researched technology, (3) exploration of selected mixed reality technologies, and (4) observations from four sessions and video data of people living with dementia using mixed reality technologies. We utilized template analysis to develop codes and themes towards accessibility guidelines. Future work can validate our preliminary findings by applying them on video recordings or testing them in experiments. KW - CHI Conference KW - Accessibility KW - Metaverse KW - extended reality KW - dementia KW - cognitive impairment KW - Human-centered computing / Access KW - Human-centered computing / Human computer interaction (HCI) / Interaction paradigms / Mixed / augmented reality KW - Human-centered computing / Human computer interaction (HCI) / Interaction paradigms / Virtual reality KW - Human-centered computing / Human computer interaction (HCI) / Interactiondevices KW - Human-centered computing / Human computerinteraction (HCI) / Interaction techniques Y1 - 2023 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-320199 UR - https://sites.google.com/view/accessiblemetaverse ER - TY - JOUR A1 - Wienrich, Carolin A1 - Reitelbach, Clemens A1 - Carolus, Astrid T1 - The Trustworthiness of Voice Assistants in the Context of Healthcare Investigating the Effect of Perceived Expertise on the Trustworthiness of Voice Assistants, Providers, Data Receivers, and Automatic Speech Recognition JF - Frontiers in Computer Science N2 - As an emerging market for voice assistants (VA), the healthcare sector imposes increasing requirements on the users’ trust in the technological system. To encourage patients to reveal sensitive data requires patients to trust in the technological counterpart. In an experimental laboratory study, participants were presented a VA, which was introduced as either a “specialist” or a “generalist” tool for sexual health. In both conditions, the VA asked the exact same health-related questions. Afterwards, participants assessed the trustworthiness of the tool and further source layers (provider, platform provider, automatic speech recognition in general, data receiver) and reported individual characteristics (disposition to trust and disclose sexual information). Results revealed that perceiving the VA as a specialist resulted in higher trustworthiness of the VA and of the provider, the platform provider and automatic speech recognition in general. Furthermore, the provider’s trustworthiness affected the perceived trustworthiness of the VA. Presenting both a theoretical line of reasoning and empirical data, the study points out the importance of the users’ perspective on the assistant. In sum, this paper argues for further analyses of trustworthiness in voice-based systems and its effects on the usage behavior as well as the impact on responsible design of future technology. KW - voice assistant KW - trustworthiness KW - trust KW - anamnesis tool KW - expertise framing (Min5-Max 8) Y1 - 2021 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-260209 VL - 3 ER - TY - JOUR A1 - Mayrhofer, Roland A1 - Hutmacher, Fabian T1 - The Principle of Inversion: Why the Quantitative-Empirical Paradigm Cannot Serve as a Unifying Basis for Psychology as an Academic Discipline JF - Frontiers in Psychology KW - self-perception of psychology KW - principle of inversion KW - methods in psychology KW - operationalism KW - definitions of psychology Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-219487 SN - 1664-1078 VL - 11 ER - TY - JOUR A1 - Lange, Benjamin P. A1 - Andrian-Werburg, Maximilian T. P. von A1 - Adler, Dorothea C. A1 - Zaretsky, Eugen T1 - The name is the game: nicknames as predictors of personality and mating strategy in online dating JF - Frontiers in Communication N2 - Objective: We investigated the communicative function of online dating nicknames. Our aim was to assess if it is possible to correctly guess personality traits of a user simply by reading his/her nickname. Method: We had 69 nickname users (average age: 33.59 years, 36 female) complete questionnaires assessing their personality (Big 5 + narcissism) and mating strategy (short- vs. long-term). We then checked (using a total of 638 participants, average age: 26.83 years, 355 female), whether personality and mating strategy of the nickname users could be assessed correctly based only on the nickname. We also captured the motivation to contact the user behind a nickname and looked at linguistic features of the nicknames. Results: We found that personality and mating strategy could be inferred from a nickname. Furthermore, going by trends, women were better at intersexual personality judgments, whereas men were better in intrasexual judgements. We also found several correlates of the motivation to contact the person behind the nickname. Among other factors, long nicknames seemed to deter people from contacting the nickname user. Conclusions: Findings display that humans are capable of making accurate personality judgements in computer-mediated communication by means of even small cues like nicknames. KW - computer-mediated communication KW - linguistic cues KW - nicknames KW - online dating KW - personality judgments KW - hyperpersonal communication Y1 - 2019 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-201659 VL - 4 IS - 3 ER - TY - JOUR A1 - Breves, Priska A1 - Dodel, Nicola T1 - The influence of cybersickness and the media devices’ mobility on the persuasive effects of 360° commercials JF - Multimedia Tools and Applications N2 - With the rise of immersive media, advertisers have started to use 360° commercials to engage and persuade consumers. Two experiments were conducted to address research gaps and to validate the positive impact of 360° commercials in realistic settings. The first study (N = 62) compared the effects of 360° commercials using either a mobile cardboard head-mounted display (HMD) or a laptop. This experiment was conducted in the participants’ living rooms and incorporated individual feelings of cybersickness as a moderator. The participants who experienced the 360° commercial with the HMD reported higher spatial presence and product evaluation, but their purchase intentions were only increased when their reported cybersickness was low. The second experiment (N = 197) was conducted online and analyzed the impact of 360° commercials that were experienced with mobile (smartphone/tablet) or static (laptop/desktop) devices instead of HMDs. The positive effects of omnidirectional videos were stronger when participants used mobile devices. KW - virtual reality KW - immersive advertising KW - spatial presence KW - cybersickness KW - advertising effectiveness Y1 - 2021 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-269194 SN - 1573-7721 VL - 80 IS - 18 ER -