TY  - JOUR
A1  - Carolus, Astrid
A1  - Wienrich, Carolin
T1  - “Imagine this smart speaker to have a body”: An analysis of the external appearances and the characteristics that people associate with voice assistants
JF  - Frontiers in Computer Science
N2  - Introduction
Modern digital devices, such as conversational agents, simulate human–human interactions to an increasing extent. However, their outward appearance remains distinctly technological. While research revealed that mental representations of technology shape users' expectations and experiences, research on technology sending ambiguous cues is rare.


Methods
To bridge this gap, this study analyzes drawings of the outward appearance participants associate with voice assistants (Amazon Echo or Google Home).


Results
Human beings and (humanoid) robots were the most frequent associations, which were rated to be rather trustworthy, conscientious, agreeable, and intelligent. Drawings of the Amazon Echos and Google Homes differed marginally, but “human,” “robotic,” and “other” associations differed with respect to the ascribed humanness, consciousness, intellect, affinity to technology, and innovation ability.


Discussion
This study aims to further elaborate on the rather unconscious cognitive and emotional processes elicited by technology and discusses the implications of this perspective for developers, users, and researchers.
KW  - media equation
KW  - conversational agents
KW  - smart speakers
KW  - visualization of technology
KW  - embodiment
Y1  - 2022
U6  - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-297175
SN  - 2624-9898
VL  - 4
ER  -