TY  - JOUR
A1  - Hohm, Anna
A1  - Happel, Oliver
A1  - Hurtienne, Jörn
A1  - Grundgeiger, Tobias
T1  - User experience in safety–critical domains: a survey on motivational orientations and psychological need satisfaction in acute care
JF  - Cognition, Technology & Work
N2  - The relevance of user experience in safety–critical domains has been questioned and lacks empirical investigation. Based on previous studies examining user experience in consumer technology, we conducted an online survey on positive experiences with interactive technology in acute care. The participants of the study consisted of anaesthesiologists, nurses, and paramedics (N = 55) from three German cities. We report qualitative and quantitative data examining (1) the relevance and notion of user experience, (2) motivational orientations and psychological need satisfaction, and (3) potential correlates of hedonic, eudaimonic, and extrinsic motivations such as affect or meaning. Our findings reveal that eudaimonia was the most salient aspect in these experiences and that the relevance of psychological needs is differently ranked than in experiences with interactive consumer technology. We conclude that user experience should be considered in safety–critical domains, but research needs to develop further tools and methods to address the domain-specific requirements.
KW  - user experience
KW  - healthcare
KW  - eudaimonia
KW  - hedonia
KW  - need satisfaction
KW  - meaning
Y1  - 2022
U6  - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:20-opus-324486
SN  - 1435-5558
VL  - 24
IS  - 2
ER  -