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A digital communication assistance tool (DCAT) to obtain medical history from foreign-language patients: development and pilot testing in a primary health care center for refugees
Please always quote using this URN: urn:nbn:de:bvb:20-opus-200640
- Background: Language barriers play a critical role in the treatment of migrant and refugee patients. In Germany, primary care interpreters are often not available especially in rural areas or if patients demand spontaneous or urgent consultations. Methods: In order to enable patients and their physicians to communicate effectively about the current illness history, we developed a digital communication assistance tool (DCAT) for 19 different languages and dialects. This paper reports the multidisciplinary process of the conceptual design and theBackground: Language barriers play a critical role in the treatment of migrant and refugee patients. In Germany, primary care interpreters are often not available especially in rural areas or if patients demand spontaneous or urgent consultations. Methods: In order to enable patients and their physicians to communicate effectively about the current illness history, we developed a digital communication assistance tool (DCAT) for 19 different languages and dialects. This paper reports the multidisciplinary process of the conceptual design and the iterative development of this cross-cultural user-centered application in an action-oriented approach. Results: We piloted our app with 36 refugee patients prior to a clinical study and used the results for further development. The acceptance and usability of the app by patients was high. Conclusion: Using digital tools for overcoming language barriers can be a feasible approach when providing health care to foreign-language patients.…
Author: | Frank Müller, Shivani Chandra, Ghefar Furaijat, Stefan Kruse, Alexandra Waligorski, Anne Simmenroth, Evelyn Kleinert |
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URN: | urn:nbn:de:bvb:20-opus-200640 |
Document Type: | Journal article |
Faculties: | Medizinische Fakultät / Institut für Allgemeinmedizin |
Language: | English |
Parent Title (English): | International Journal of Environmental Research and Public Health |
ISSN: | 1660-4601 |
Year of Completion: | 2020 |
Volume: | 17 |
Issue: | 4 |
Article Number: | 1368 |
Source: | International Journal of Environmental Research and Public Health (2020) 17:4, 1368. https://doi.org/10.3390/ijerph17041368 |
DOI: | https://doi.org/10.3390/ijerph17041368 |
Dewey Decimal Classification: | 4 Sprache / 40 Sprache / 400 Sprache |
6 Technik, Medizin, angewandte Wissenschaften / 61 Medizin und Gesundheit / 610 Medizin und Gesundheit | |
Tag: | app; culturally and linguistically diverse patients; interpreter; language barriers; medical history taking; primary care; refugee |
Release Date: | 2022/05/09 |
Date of first Publication: | 2020/02/20 |
Licence (German): | CC BY: Creative-Commons-Lizenz: Namensnennung 4.0 International |