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Are there emotional reactions towards social robots? Could you love a robot? Or, put the other way round: Could you mistreat a robot, tear it apart and sell it? Media reports people honoring military robots with funerals, mourning the “death” of a robotic dog, and granting the humanoid robot Sophia citizenship. But how profound are these reactions? Three experiments take a closer look on emotional reactions towards social robots by investigating the subjective experience of people as well as the motor expressive level. Contexts of varying degrees of Human-Robot Interaction (HRI) sketch a nuanced picture of emotions towards social robots that encompass conscious as well as unconscious reactions. The findings advance the understanding of affective experiences in HRI. It also turns the initial question into: Can emotional reactions towards social robots even be avoided?
The present dissertation investigates the management of RFID implementations in retail trade. Our work contributes to this by investigating important aspects that have so far received little attention in scientific literature. We therefore perform three studies about three important aspects of managing RFID implementations. We evaluate in our first study customer acceptance of pervasive retail systems using privacy calculus theory. The results of our study reveal the most important aspects a retailer has to consider when implementing pervasive retail systems. In our second study we analyze RFID-enabled robotic inventory taking with the help of a simulation model. The results show that retailers should implement robotic inventory taking if the accuracy rates of the robots are as high as the robots’ manufacturers claim. In our third and last study we evaluate the potentials of RFID data for supporting managerial decision making. We propose three novel methods in order to extract useful information from RFID data and propose a generic information extraction process. Our work is geared towards practitioners who want to improve their RFID-enabled processes and towards scientists conducting RFID-based research.