004 Datenverarbeitung; Informatik
Refine
Has Fulltext
- yes (285) (remove)
Year of publication
Document Type
- Journal article (127)
- Doctoral Thesis (80)
- Working Paper (37)
- Preprint (19)
- Conference Proceeding (9)
- Jahresbericht (5)
- Master Thesis (4)
- Report (3)
- Other (1)
Language
- English (257)
- German (27)
- Multiple languages (1)
Keywords
- virtual reality (16)
- Datennetz (14)
- Leistungsbewertung (13)
- Quran (8)
- Robotik (8)
- Koran (7)
- Mobiler Roboter (7)
- Text Mining (7)
- Autonomer Roboter (6)
- Simulation (6)
Institute
- Institut für Informatik (203)
- Theodor-Boveri-Institut für Biowissenschaften (29)
- Institut Mensch - Computer - Medien (17)
- Institut für deutsche Philologie (17)
- Institut für Klinische Epidemiologie und Biometrie (7)
- Rechenzentrum (7)
- Center for Computational and Theoretical Biology (4)
- Graduate School of Science and Technology (3)
- Medizinische Klinik und Poliklinik II (3)
- Institut für Funktionsmaterialien und Biofabrikation (2)
Schriftenreihe
Sonstige beteiligte Institutionen
- Cologne Game Lab (2)
- Birmingham City University (1)
- DATE Lab, KITE Research Insititute, University Health Network, Toronto, Canada (1)
- EMBL Heidelberg (1)
- INAF Padova, Italy (1)
- Jacobs University Bremen, Germany (1)
- Open University of the Netherlands (1)
- Servicezentrum Medizin-Informatik (Universitätsklinikum) (1)
- Social and Technological Systems (SaTS) lab, School of Art, Media, Performance and Design, York University, Toronto, Canada (1)
- TH Köln (1)
Conversational agents and smart speakers have grown in popularity offering a variety of options for use, which are available through intuitive speech operation. In contrast to the standard dyad of a single user and a device, voice-controlled operations can be observed by further attendees resulting in new, more social usage scenarios. Referring to the concept of ‘media equation’ and to research on the idea of ‘computers as social actors,’ which describes the potential of technology to trigger emotional reactions in users, this paper asks for the capacity of smart speakers to elicit empathy in observers of interactions. In a 2 × 2 online experiment, 140 participants watched a video of a man talking to an Amazon Echo either rudely or neutrally (factor 1), addressing it as ‘Alexa’ or ‘Computer’ (factor 2). Controlling for participants’ trait empathy, the rude treatment results in participants’ significantly higher ratings of empathy with the device, compared to the neutral treatment. The form of address had no significant effect. Results were independent of the participants’ gender and usage experience indicating a rather universal effect, which confirms the basic idea of the media equation. Implications for users, developers and researchers were discussed in the light of (future) omnipresent voice-based technology interaction scenarios.