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Within this thesis a new philosophy in monitoring spacecrafts is presented: the
unification of the various kinds of monitoring techniques used during the
different lifecylce phases of a spacecraft.
The challenging requirements being set for this monitoring framework are:
- "separation of concerns" as a design principle (dividing the steps of logging
from registered sources, sending to connected sinks and displaying of
information),
- usage during all mission phases,
- usage by all actors (EGSE engineers, groundstation operators, etc.),
- configurable at runtime, especially regarding the level of detail of logging
information, and
- very low resource consumption.
First a prototype of the monitoring framework was developed as a support library
for the real-time operating system
RODOS. This prototype was tested on dedicated hardware platforms relevant for
space, and also on a satellite demonstrator used for educational purposes.
As a second step, the results and lessons learned from the development and usage
of this prototype were transfered to a real space mission: the first satellite
of the DLR compact satellite series - a space based platform for DLR's own
research activities. Within this project, the software of the avionic subsystem
was supplemented by a powerful logging component, which enhances the traditional
housekeeping capabilities and offers extensive filtering and debugging
techniques for monitoring and FDIR needs. This logging component is the major
part of the flight version of the monitoring framework. It is completed by
counterparts running on the development computers and as well as the EGSE
hardware in the integration room, making it most valuable already in the
earliest stages of traditional spacecraft development.
Future plans in terms of adding support from the groundstation as well will lead
to a seamless integration of the monitoring framework not only into to the
spacecraft itself, but into the whole space system.
Nowadays, employees have to work with applications, technical services, and systems every day for hours. Hence, performance degradation of such systems might be perceived negatively by the employees, increase frustration, and might also have a negative effect on their productivity. The assessment of the application's performance in order to provide a smooth operation of the application is part of the application management. Within this process it is not sufficient to assess the system performance solely on technical performance parameters, e.g., response or loading times. These values have to be set into relation to the perceived performance quality on the user's side - the quality of experience (QoE).
This dissertation focuses on the monitoring and estimation of the QoE of enterprise applications. As building models to estimate the QoE requires quality ratings from the users as ground truth, one part of this work addresses methods to collect such ratings. Besides the evaluation of approaches to improve the quality of results of tasks and studies completed on crowdsourcing platforms, a general concept for monitoring and estimating QoE in enterprise environments is presented. Here, relevant design dimension of subjective studies are identified and their impact of the QoE is evaluated and discussed. By considering the findings, a methodology for collecting quality ratings from employees during their regular work is developed. The method is realized by implementing a tool to conduct short surveys and deployed in a cooperating company.
As a foundation for learning QoE estimation models, this work investigates the relationship between user-provided ratings and technical performance parameters. This analysis is based on a data set collected in a user study in a cooperating company during a time span of 1.5 years. Finally, two QoE estimation models are introduced and their performance is evaluated.